Refund policy

30-DAY MONEY-BACK GUARANTEE

We want you to feel completely confident carrying your medication with Frostcase™. That's why every order is covered by our 30-day money-back guarantee.

HOW IT WORKS
If you're not satisfied with your purchase for any reason, contact us at support@frostcase.co.uk within 30 days of the delivery date and we'll refund your order in full — no questions asked. Your original shipping costs (if any) are included in the refund.

RETURNS
Our support team will confirm whether a return is required and, if so, provide you with the correct return address. Please do not send your order back without contacting us first, as returns sent to an unverified address cannot be processed. Where a return is requested, items should be sent back in their original packaging where possible. Return postage is at your expense unless the item arrived damaged or faulty.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, email us within 48 hours of delivery with a photo of the item and packaging. We'll send a free replacement or issue a full refund — your choice — with no return required in most cases.

REFUND PROCESSING
Once approved, refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it may take a few additional days for the amount to appear on your statement.

YOUR STATUTORY RIGHTS
This guarantee is in addition to your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which are not affected. You have the legal right to cancel your order within 14 days of receiving it without giving any reason.

Contact: support@frostcase.co.uk